Is Your Phone Being Answered?

Hi, this is David Kats with Therapist Consultants. I have a tip for you.

In fact, I have a question for you. How is your phone answered? I knew a company in town here once and they had a business and they didn't answer the phone during the daytime. Can you imagine having a business that depends on customers and then they wouldn't answer their phone?

Wait a minute. That's what 90% of the therapists do right now. They're busy in the therapy room and they don't answer their phone. What about at night? What about people that call after hours? They don't get a live answering person either. Here's what I encourage you to do. I encourage you to get your phone answered live both day and night. I don't care who answers it as long as they have the ability to schedule a patient and let you know about it because it's very important.

Now, you say, "Well, we don't get many people call after hours. We don't get many people call when I'm with patients, or I call them right back." Yes, but here's what happens. I am on psychology today. I have 43 people after you on the list. I call. I get your answering machine beep, I'm done. It's very important that you get your phone answered both day and night, and you'll see an increase in your practice and in your new patients simply because you're answering the phone.

This is David Kats. Thanks for listening. By the way, I want to tell you we have a podcast going on. You can go to-- It's a very good podcast. It's not just on therapy. It's on all things that make your life grow and become better. You can either go to therapistconsultants.com and listen to the podcast once a week, or you can go to wherever you listen to podcast, and just look up my name, David Kats, K-A-T-S. You will find that you'll enjoy these podcasts. You may even want to get your patient to listen to 'em because it'll improve your lot in life, and it'll make you grow. This is David Kats. Thanks for listening.