Progress Reports
Oct 13, 2022Hi, this is Dave Kats with Therapist Consultants, and I have a tip for you. We have a saying in Therapist Consultants among the staff, and that is that the client or the patient quits you about two visits after you quit them. Here's what we mean by that. As you as a therapist see a patient, eventually, that patient becomes kind of old stuff to you, and you tend to not do as good a job as you did at the beginning, and you think you know all the ideas. Sometimes if we're honest with ourselves, we go into the room and we really don't know what we're going to do for a procedure that day. Well, that doesn't work because they sense that and about two visits after you tune out, they tune out, which means they leave.
Here's what I suggest you do. I suggest about every 10 visits, you give a progress report. A progress report which you simply sit down with the patient say, "Listen, it's been 10 visits since we talked about your progress, let's talk about your progress." We have a little written report that we have for our clients, it's one page, both sides, and we just go through that report with the patient. It does two things.
Number one, it re-enthuses the patient in their healthcare and they stay with you. Number two, it re-enthuses you in their healthcare and you stay with them. Every 10 visits, why don't you give a progress report, just tell them where they're at and you'll find that you have great patient retention. This is Dave Kats, thanks for listening.
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